In past posts have I talked about how important the 24 hour rule is to people with ADD. I know that the 24 hour rule doesn't always apply because sometimes we need to respond to urgent situations. If this is the case it is important to make sure that we are in fact responding and not just reacting and showing frustration.
I have been guilty of reacting to situations and showing my frustration. This is something that I have become more aware of and practice responding instead of just reacting. I know that customer service reps on the other side of the phone are probably quite relieved by this.
I have learned that showing my frustration doesn't help me. In some cases it really hurts me and makes me look bad. In some cases where I know I may have a chance of showing my frustration, I write out a little script before hand and try very hard to stick to that script.
As the old saying goes...You catch more flies with honey...
